RedButton's cutting edge hotspot firmware - now even sharper

In an earlier post we unveiled RedButton's firmware with its focus on making it easy to set up reliable hotspots that deliver the world class service our end users expect. Well things have just gotten even better with version 0.9.12 beta being released, hold on to your seats.....

End-users can effortlessly connect to our service, regardless of network settings

A small portion of our end-users arrive at our hotspots with misconfigured network settings that results in them being unable to connect. We currently assist these users with telephonic support but with version 0.9.12 of our firmware such support incidents will be eliminated since all affected users will be able to connect regardless. Should the user have a static IP address or static DNS servers set they will still be redirected to the portal page where they can sign up or login. Eureka!
Not only does this cut down on general support, but it also enhances the user experience at a hotspot. Using a competitor's solution a user not being able to connect would either phone for support or worse just leave the hotspot and never use it. We are okay with the former (supporting the user) but the latter (a user leaving the hotspot) is absolutely unacceptable and the "dark figure" of the number of such cases seems high. Our new firmware certainly addresses this problem resulting in increased revenues for resellers and venues apart from higher customer satisfaction.

Enhanced service and technical support thanks to automated remote access

With version 0.9.12 we can ship our plug & play routers to any remote location and our clients can be assured that simplified network troubleshooting and customer support will be available on a plug and play basis. This is thanks to all routers being constantly accessible remotely 24/7 by RedButton technical staff and in future resellers, without the need for additional configuration settings such as DMZ or port forwarding.
This also enables RedButton to monitor each and every device 24/7, be it a hotspot router or a simple access point/repeater, as long as it runs our firmware of course. If an outage occurs our system will pick up the disconnection in under 3 minutes and notify the hotspot administrator via email after 10 more minutes of no activity.
Ultimately this means that network problems may be detected, attended to and resolved even before the customer calls in to complain - a feature that none of our competitors can currently offer.

The Cisco LED lights up orange whenever your main node or repeater is online

We predominantly use the Linksys WRT54GL. The picture above demonstrates this ability: We have one router (the top router) with the new firmware, and the bottom router with the old firmware. As one can see, the top router's Cisco LED is orange which means it has a valid internet connection. The light is off whenever the Internet connection is off. It is therefore not necessary to access the device's web interface to determine if the Internet connection is the source of the problem. This even works for repeaters or access points connected to the main hotspot router. Configuration and troubleshooting during both installation and maintenance related site visits is thereby greatly simplified and streamlined.

Greatly simplified hotspot installation

In addition to the above the process of hotspot installation by means of configuring your router has been drastically simplified. After having successfully flashed your router with our firmware there are very few steps that need to be carried out in order to get your hotspot up and running. In the majority of cases where you already have an existing Internet connection such as an ADSL line all you need to do is plug a cable from your ADSL modem to the Internet port of your RedButton router. Then connect to its web configuration interface, set the hotspot id which uniquely identifies your hotspot on the RedButton network, save and apply and you're in business. For more advanced setups there's always the firmware documentation to fall back on but even there the configuration is surprisingly simple. Of course if you opt for one of our plug & play routers everything has been preconfigured for you, you just have to plug in the cabling.

Fully automated remote firmware upgrade procedure

Ever tried upgrading your third party firmware to take advantage of new features or greater stability? It usually is a painful and frustrating experience as all carefully adjusted settings must be erased and everything reset to factory defaults. Even saved configuration images are useless as they are not compatible with newer versions. This means you have to do everything on site - a costly and time intensive exercise, especially if you have a large network like ours with hundreds of routers deployed.
With version 0.9.12 this entire process can be fully automated. You as the hotspot owner or reseller don't have to do anything, we take care of it. And for us the entire process has been streamlined to the point where within less than 10 minutes the entire upgrade may be completed. At any time of the day - and if there are any users currently logged into the hotspot the process will politely wait until all of them have logged off. This minimises inconvenience caused to the users, ensures high up time across our network and still enables RedButton to deploy exciting new features across its network whenever the need arises.

Finally...

In a few weeks time after the beta testing phase has been completed successfully we will roll out the production version, 0.9.12 final, across the RedButton network. Naturally our resellers and those opting for the Self Service option of our Prepaid WiFi Product will be able to enjoy the benefits as soon as it has been released.

HSDPA marketing executive predicts HSDPA will triumph

We've commented on comparisons between HSDPA / 3G and Wi-Fi before in "WiFi loses out to 3G/HSDPA. Not Quite." and don't want to repeat the content here. Most of it is relevant to statements presented in recent articles that we believe would best have been entitled HSDPA marketing executive predicts HSDPA will triumph.

The articles in question are Ericsson predicts demise for hotspots and Ericsson predicts swift end for Wi-Fi hotspots. Commentary on Slashdot and the following blog on CNET News.com present a number of counter arguments in particular this one which points out that

Ericsson are a dealer in mobile internet devices. It is in their interest for people to move to mobile internet devices as people who buy mobile internet devices might by an Ericsson one. Ericsson don't do wifi hotspots, so there is no way using wifi hotspots puts money from your wallet into Ericsson's pocket. This displeases Ericsson, so they will now crow from the rooftops that wifi hotspots are dead, in a bid to drum up business for their absurdly-tariffed mobile internet devices.

Minister says 'no' but the ICASA hearings continue

It's not always easy to get a clear picture of the South African telecommunications regulatory landscape. We made a brief mention of some developments in our Happy New Year post and now follow up on recent developments.

Earlier this week, the communications minister Ivy Matsepe-Casaburri confirmed that VANS licenses will not be converted to ECNS licenses, as reported on in this ITWeb article. This in itself is nothing new but its not clear whether the 'no' means 'never'. Taking a look at the ICASA website and the latest media release, one sees that on the 17th and 18th of March ICASA will hold hearings on the matter of converting VANS licenses to ECNS licenses. From this one can gather that the 'no' is in fact 'maybe'.

Thats all very interesting, but why should consumers care? Well for one these developments affect how much choice you will have as a consumer. In fact in some areas it could come down to having no choice at all. You may be in some small town where no licensed network operator (ECNS license holder) is willing to provide you, or your local hotspot for that matter, with any kind of Internet connectivity purely because they haven't gotten on to it, perhaps never will, and you'll just have to wait. One should also consider that there are small network operators who are having to dedicate resources to fighting for their right to exists, at some level this must affect the quality of their service. The latter again affects you as the consumer, you are left with less choice.