Remote Network Monitoring @ RedButton

At RedButton remote network monitoring and on site management is a key part of the service we provide to our clients. We actively monitor every single managed router in our network and take action to resolve any technical issues.

What you might be interested in is how our technicians keep their eagle eyes on the network. Well we've got an internal interface for just that purpose, key information listed on it is the percentage of routers online and routers that are offline. When we see routers that are down we get on it like a company that gets paid by the Megabyte, pronto! The green icons below mean that all is well, the red icons with the doctors briefcase means help is needed.


As you can see we don't only monitor the central hotspot device but also all repeaters that have been set up behind it to increase the wireless signal coverage. What's more, as long as all these devices are online, we have dedicated remote access to the respective firmware web interfaces so that we can quickly and efficiently troubleshoot problems and undertake reconfigurations remotely. Without the need for complex port forwarding, dmz or any other hard to maintain workarounds.

Everything is automated and built-in - a technician (or even a customer in case of a self-install) plugs a preconfigured RedButton device into the network and it magically appears on our monitoring system once the orange light goes on, see previous post on our custom firmware. None of our competitors currently offer a similarly feature-rich, powerful and yet easy to maintain system.

The monitoring system as it stands is already quite advanced but we'll continue to add to it over time. Knowing whether a router is online or not, when we last saw it if online and so on is critical information yet its only the tip of the ice berg when it comes to ongoing high quality service. Watch this space!